To insure that our customers have the best customer service, we have an online policy. All Hair SALE item(s) are final (No exchange(s) or refund(s). Our online return policy consists of fourteen days of exchange or refund from the purchase date. A credit will be applied to the card that was used during the transaction. For Clothing Items must have all original tags attached, can not be worn, altered, or damaged. If you have any further questions than what are listed above please feel to contact us.